Where’s my order?

We ship from Medellin Colombia. Orders are processed from Monday to Friday, except holidays in Colombia. If you need information about your order write to Whatsapp +1 929 447-0529 or info@rosieglamstore.com.

Can I change or cancel an order I just placed?

Sorry, we are unable to change or cancel orders once they have been placed.

I received my order and something is wrong, what do I do?

If you have received your order and there is a problem with it, please contact us within five days of receipt. If the item is defective, damaged or wrong, please send us photos so that we can help you. Email us on Whatsapp +1 929 447-0529 or info@rosieglamstore.com and someone from our customer service team will get back to you within 24 hours.

PRODUCTOS CRISA S.A.S is not responsible for delayed or stolen packages by any carrier.

How much is shipping and how long does it usually take?

We ship from Medellin Colombia. Orders are processed from Monday to Friday, except Colombian holidays. We take production from 3 to 10 business days and shipping usually takes 5 to 10 business days, but this depends on the shipping company, you will be given a tracking number to track your order.

• We are not responsible for lost or stolen packages or packages delayed by the carrier.
• Buyers are responsible for local duties, taxes, and advance fees upon delivery.
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International orders are subject to customs fees determined by the regulations of your countries.

What types of payments do you accept?

Payments are received only by STRIPE and PAYPAL.

How do I use promotional coupons?

If you have an active promotional coupon, you can enter it at checkout.

For all of our coupons, some exclusions apply.

I received my package, but there is a fee. What is the deal?

Each country has its own taxes and customs duties that vary depending on the type of product and the value of the order. We ship to multiple countries and do not collect taxes or duties at time of order when we ship to most. This means that buyers are responsible for any customs fees or advance payment fees accrued on a package.

Do you offer price adjustments for past sales?

We do NOT adjust prices on previous orders. Rosilover you have to be very aware of the promotions that we send and mount on our website.

I saw an article on the site and I want to have it, how can I find it?

If the item is currently out of stock, you may still have a chance; You can write to us on Whatsapp +1 929 447-0529 or info@rosieglamstore.com. To make the purchase by this means.